At c9game, your privacy is not an afterthought — it is built into the platform from the ground up. This Privacy Policy explains exactly what personal data c9game collects, why we collect it, how we use and protect it, and the rights you hold as a c9game player based in Pakistan. Please read this document carefully before registering an account.
Six core principles that define how c9game handles your personal data — from collection to deletion.
c9game collects only the personal data that is strictly necessary for account operation, identity verification, and regulatory compliance. We do not harvest data speculatively or build profiles beyond what is needed to deliver the service and meet our anti-money-laundering obligations.
All personal data held by c9game is stored in encrypted form using industry-standard protocols. Payment data is handled through PCI-DSS compliant processors. We apply role-based access controls so that only authorised personnel with a legitimate business need can access any individual's data.
Registered c9game players have the right to access, correct, and in certain circumstances request deletion of their personal data. You may also object to or restrict certain types of processing. These rights can be exercised by contacting our support team, and we will respond within 30 days.
c9game processes personal data only where a lawful basis exists — primarily contractual necessity (operating your account), legal obligation (anti-money-laundering compliance), and legitimate interests (fraud prevention). We do not rely on consent as the basis for processing where another lawful basis applies.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is typically retained for five years following account closure to meet regulatory obligations. After this period, data is securely deleted or anonymised.
c9game does not sell, rent, or trade your personal data to third parties for their own commercial use. Data shared with third parties is limited to what is strictly necessary for service delivery — payment processing, identity verification, and fraud prevention — and is governed by contractual obligations.
As a registered player, you hold specific rights in relation to your personal data held by c9game. Here is what each right means in practice.
You may request a copy of all personal data c9game holds about you. We will provide this within 30 days of a verified request, in a structured, machine-readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Update your details via account settings or contact support.
In certain circumstances, you may request deletion of your personal data. Note that where we are legally required to retain data (e.g., for AML compliance), erasure may not be immediately possible.
You may request that we pause the processing of your data in certain circumstances, such as where you have contested its accuracy or objected to processing based on legitimate interests.
Where processing is based on consent or contractual necessity, you may request your data in a portable format suitable for transfer to another service provider.
You may object to processing based on legitimate interests at any time. You also have an absolute right to object to your data being used for direct marketing purposes.
1.1 This Privacy Policy ("Policy") describes how c9game ("the Company", "we", "us", "our") collects, processes, stores, and shares personal data relating to individuals who use or register on the c9game Platform, accessible at c9game.org ("the Platform").
1.2 This Policy applies to all current and former registered Players, visitors to the Platform, individuals who interact with c9game marketing communications, and individuals who contact c9game support.
1.3 By registering an account on the c9game Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
1.4 This Policy should be read alongside the c9game Terms & Conditions, which govern the wider contractual relationship between Players and the Company.
Note for Pakistani players: c9game processes data in accordance with applicable data protection laws and the requirements of its international gaming licence. Where Pakistani data protection legislation applies to your personal data, we comply with those requirements.
2.1 c9game is the operator of the online gaming platform available at c9game.org. The Company is licensed internationally as an online gaming operator and is subject to the regulatory requirements of its licensing jurisdiction, which include obligations relating to the handling of player personal data.
2.2 For the purposes of data protection law, c9game acts as the data controller in respect of personal data collected from Players and Platform visitors. This means the Company determines the purposes and means by which personal data is processed.
2.3 Where the Company engages third-party service providers (such as payment processors or identity verification providers) to process data on its behalf, those providers act as data processors and are bound by contractual obligations that restrict their use of Player data.
3.1 c9game collects personal data in the following categories:
| Category | Data Items | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, gender | Account registration, age verification, AML compliance |
| Contact Data | Email address, Pakistani mobile number, residential address | Account management, support, regulatory communications |
| Financial Data | JazzCash / EasyPaisa account number, bank account details, transaction history | Deposit and withdrawal processing, AML monitoring |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, performance analytics |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Account management, responsible gaming monitoring, regulatory reporting |
| Communication Data | Support chat logs, email correspondence, complaint records | Dispute resolution, quality assurance, regulatory compliance |
| Marketing Data | Communication preferences, promotional interaction history | Targeted marketing communications (where consent given) |
3.2 c9game does not intentionally collect or process special category data (such as data relating to health, religion, or political opinions) unless specifically required to do so by a regulatory or legal obligation, in which case the Player will be notified.
4.1 c9game collects personal data through the following means:
5.1 c9game uses personal data for the following purposes:
6.1 The Company relies on the following lawful bases for processing personal data:
7.1 c9game does not sell, rent, or trade personal data to third parties for commercial purposes. Data is shared with third parties only as described below:
7.2 All third-party data processors engaged by c9game are required to maintain appropriate technical and organisational security measures and to process data only on the Company's documented instructions.
8.1 As c9game is an internationally licensed operator, personal data may be transferred to and processed in countries outside Pakistan, including within the Company's licensing jurisdiction and in the jurisdictions where third-party service providers operate.
8.2 Where personal data is transferred internationally, the Company ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent measures that provide a level of protection comparable to that available under applicable data protection law.
8.3 By using the c9game Platform, you acknowledge and consent to the transfer of your personal data outside Pakistan where necessary for the operation of the service.
9.1 The c9game Platform uses cookies and similar tracking technologies to operate the Platform, maintain session security, prevent fraud, and analyse Platform usage.
9.2 The following categories of cookies are used:
9.3 Players can manage cookie preferences through their browser settings. Note that disabling certain cookies may impair Platform functionality or security features.
10.1 c9game retains personal data for the following periods:
10.2 Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.
11.1 c9game implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
11.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of Players, the Company will notify affected Players and relevant regulatory authorities in accordance with applicable law and without undue delay.
Security tip: c9game will never ask for your account password via email, chat, or phone. If you receive any such request, report it immediately via live support.
12.1 The c9game Platform is strictly for individuals aged 21 years and over. The Company does not knowingly collect personal data from individuals under the age of 21.
12.2 Where the Company discovers that personal data has been collected from an individual under 21 years of age, that data will be deleted immediately and the associated Account closed. Any balances held will be forfeited.
12.3 Parents and guardians who believe a minor may have used the Platform using their details should contact c9game support immediately so that appropriate action can be taken.
13.1 c9game may send marketing communications to Players who have consented to receive them during registration or subsequently via account settings. Marketing communications may include information about new games, promotional offers, PSL cricket betting promotions, and platform updates.
13.2 Players may opt out of marketing communications at any time by updating their communication preferences in account settings or by following the unsubscribe instructions in any marketing email.
13.3 Opting out of marketing communications will not affect the delivery of transactional and account-related communications, which are necessary for the operation of the service and will continue to be sent regardless of marketing preferences.
13.4 c9game does not send unsolicited marketing communications via SMS or messaging applications without prior consent.
14.1 Subject to applicable law, c9game Players hold the following rights in relation to their personal data: the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object to processing.
14.2 To exercise any of these rights, Players should contact the c9game support team via the 24/7 live chat available on every page of the Platform. Requests should include sufficient information to verify the requester's identity.
14.3 The Company will respond to all verified data rights requests within 30 calendar days. Where a request is complex or where a high volume of requests has been received, this period may be extended by a further 30 days, with notice provided to the Player.
14.4 The Company reserves the right to refuse requests that are manifestly unfounded, excessive, or repetitive, or where fulfilling the request would conflict with a legal obligation. In such cases, the Company will provide a written explanation.
15.1 c9game reserves the right to update this Privacy Policy at any time. The effective date at the top of this document will be updated to reflect the date of any revision.
15.2 Where changes to this Policy are material, the Company will notify registered Players via email or via a notice displayed upon next login to the Platform.
15.3 Continued use of the Platform following the publication of a revised Privacy Policy constitutes acceptance of the revised terms. Players who do not accept the revised Policy should cease using the Platform and request account closure.
16.1 For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by c9game, please contact our support team:
16.2 We are committed to resolving privacy-related concerns promptly and transparently. If you remain dissatisfied with our response, you may escalate your complaint to the relevant data protection supervisory authority under the Company's licensing jurisdiction.
Related policies: This Privacy Policy forms part of a suite of policies governing your use of c9game. Please also review our Terms & Conditions and Responsible Gaming policies for the complete picture of your rights and obligations.
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