These Terms & Conditions govern the relationship between c9game and every registered player. By creating an account or placing a wager on c9game, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. Please read them carefully before using any part of the platform.
Six important principles from the c9game Terms & Conditions that every player should understand before depositing or playing.
All c9game services are exclusively available to players who are 21 years of age or older. Age verification is mandatory before any withdrawal is processed. Accounts found to belong to underage users will be suspended immediately and all balances forfeited in accordance with applicable law.
Each person may hold only one c9game account. Duplicate accounts will be closed and balances suspended pending review. Attempting to circumvent this rule by using different payment methods, devices, or email addresses constitutes a breach of these Terms and may result in permanent suspension.
All promotional bonuses offered by c9game are subject to specific wagering requirements, time limits, and game contribution rates. Bonus terms are published on each individual promotion page. Withdrawing bonus funds before meeting wagering requirements will result in the forfeiture of the bonus and any associated winnings.
c9game processes all transactions in Pakistani Rupees (PKR). Withdrawals are sent exclusively to the same payment method used for the most recent deposit. Full identity verification via CNIC is required before the first withdrawal. Minimum deposit is Rs 500; no upper limit is imposed on withdrawals subject to verification.
Any attempt to exploit software vulnerabilities, engage in collusion, use automated betting software, or manipulate game outcomes will result in immediate account suspension and potential legal action. c9game employs automated and manual fraud detection systems that run continuously across all accounts and all game types.
These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which c9game holds its gaming licence. Disputes that cannot be resolved through our internal complaints process are subject to binding arbitration. Players are encouraged to review our complaints procedure before escalating any matter.
1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and c9game ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at c9game.org ("the Platform").
1.2 By accessing the Platform, registering an account, or placing any wager, you unconditionally accept these Terms in full. If you do not agree with any part of these Terms, you must cease using the Platform immediately and, if applicable, close your account.
1.3 These Terms should be read in conjunction with the c9game Privacy Policy and the Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the complete agreement between you and the Company.
1.4 c9game reserves the right to amend these Terms at any time. Continued use of the Platform following the publication of amended Terms constitutes acceptance of those amendments. Players are encouraged to review these Terms periodically.
Important notice: These Terms are written in English and the English version shall be the governing version in the event of any inconsistency with a translated version.
For the purposes of these Terms, the following definitions apply:
3.1 To access any real-money feature of the c9game Platform, a Player must register and maintain a valid Account. Registration is open to natural persons only; corporate entities may not register as Players.
3.2 Each natural person is permitted to hold one Account only. The Company employs automated systems to identify and close duplicate Accounts. Where duplicate Accounts are identified, all Accounts belonging to that individual may be suspended, and any balances held may be forfeited pending investigation.
3.3 When registering, Players must provide accurate, truthful, and complete information including their full legal name, date of birth, residential address, and a valid Pakistani mobile number or email address. Providing false information constitutes a material breach of these Terms.
3.4 Players are solely responsible for maintaining the confidentiality of their Account credentials. The Company will never request your password. If you suspect unauthorised access to your Account, you must notify us immediately via live support. The Company accepts no liability for losses arising from a Player's failure to protect their credentials.
3.5 Players may not transfer, sell, or assign their Account or any Account Balance to any other party.
4.1 The c9game Platform is strictly for players who are 21 years of age or older. By registering an Account, you confirm and warrant that you are at least 21 years of age.
4.2 The Company reserves the right to request documentary proof of age at any time. Acceptable documents include a valid Pakistani Computerised National Identity Card (CNIC) or a valid passport. Where a Player fails to provide satisfactory age verification documentation within the period specified by the Company, the Account will be suspended.
4.3 Where the Company has reasonable grounds to believe that a Player is under the age of 21, the Account will be suspended immediately pending verification. Any winnings accumulated during the period in which the Player was in breach of the age restriction shall be void and forfeited.
Underage gambling is strictly prohibited. If you believe a minor may have accessed the Platform using your account, contact our support team immediately.
5.1 All transactions on the c9game Platform are conducted in Pakistani Rupees (PKR). The minimum deposit is Rs 500. There is no maximum deposit limit subject to applicable verification requirements.
5.2 Accepted deposit and withdrawal methods include: JazzCash, EasyPaisa, Habib Bank Limited (HBL), United Bank Limited (UBL), Meezan Bank, Visa, and Mastercard. The Company reserves the right to amend the list of accepted payment methods at any time without prior notice.
5.3 Withdrawals will be processed exclusively to the same payment method used for the Player's most recent deposit. This is a mandatory anti-money-laundering control and cannot be waived.
5.4 Full identity verification (Verification) is required before the first withdrawal can be processed. Verification involves the submission of a valid CNIC and proof of payment method ownership.
5.5 The Company targets withdrawal processing within 15 minutes for verified Accounts. Processing times may be extended in cases requiring additional review. The Company accepts no liability for delays caused by the Player's financial institution.
5.6 The Company reserves the right to conduct enhanced due diligence on any transaction and to request supporting documentation from a Player at any time. Failure to comply with such requests within the specified period will result in the withdrawal being declined.
5.7 Deposits made in error cannot be reversed once the funds have been credited to the c9game Wallet. Players should verify all transaction details before confirming a deposit.
6.1 From time to time, c9game may offer bonuses, free bets, cashback, reload bonuses, and other promotional offers to registered Players. All such offers are subject to the specific terms published on each individual promotion page, which are incorporated into these Terms by reference.
6.2 Unless otherwise stated, the following general bonus conditions apply:
6.3 The Company reserves the right to reclaim any Bonus Funds or associated winnings where it reasonably believes a Player has abused a promotional offer, including but not limited to: creating multiple Accounts to claim a bonus more than once, using bonus funds in a manner designed to circumvent wagering requirements, or withdrawing before wagering requirements are met.
7.1 All Games available on the c9game Platform are provided by certified third-party game developers including but not limited to Evolution Gaming, Pragmatic Play, Ezugi, and Hacksaw Gaming. Each Game is governed by its own rules, which are accessible within the Game interface.
7.2 All Games utilise certified Random Number Generators (RNGs) or are operated by live dealers under certified fair-play protocols. Return-to-Player (RTP) rates are published on each Game's information page.
7.3 In the event of a technical malfunction during a Game round, the affected round will be void. Any wager placed on a void round will be refunded to the Player's Account Balance. The Company accepts no liability for losses arising from technical malfunctions beyond refunding the affected wager.
7.4 For sports betting markets, including PSL cricket betting and international cricket, UFC, and football markets, the rules and settlement procedures are governed by the c9game Sports Betting Rules, which form part of these Terms. Bets are settled on verified official results.
7.5 The Company reserves the right to suspend or cancel any sports betting market at any time prior to settlement, including in circumstances where the integrity of an event is in question or where an error in odds was made.
8.1 The following conduct is strictly prohibited and constitutes a material breach of these Terms:
8.2 Where the Company detects prohibited conduct, it reserves the right to immediately suspend the Account, void all bets and winnings, and refer the matter to relevant law enforcement authorities where applicable.
9.1 c9game is committed to promoting responsible gaming and providing tools that help Players maintain control over their gambling activity.
9.2 Players may set deposit limits, session time alerts, and loss limits directly from their Account settings. These limits are enforced at the backend and apply across all devices. Requests to increase limits are subject to a mandatory cooling-off period.
9.3 Self-exclusion is available to any Player who believes their gaming is becoming harmful. Self-exclusion periods of 24 hours, 7 days, 30 days, or longer can be activated from the Account settings. During a self-exclusion period, login is blocked and no marketing communications will be sent.
9.4 Players who wish to discuss their gambling behaviour or access support resources should contact our 24/7 live support team or visit the c9game Responsible Gaming page for further information.
9.5 All c9game services are strictly for players aged 21 and above. The Company employs age verification procedures to prevent underage gambling and takes all reasonable steps to refuse access to underage individuals.
10.1 All content on the c9game Platform, including but not limited to software, graphics, text, logos, trademarks, game interfaces, and database content, is the proprietary property of the Company or its licensors and is protected by applicable intellectual property laws.
10.2 Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not include any right to reproduce, distribute, modify, or create derivative works from any Platform content.
10.3 The c9game name, logo, and all associated marks are trademarks of the Company. Unauthorised use of any Company trademarks is strictly prohibited.
11.1 To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, consequential, special, or incidental loss or damage arising from a Player's use of the Platform, including losses arising from:
11.2 The Company's total aggregate liability to any Player in respect of any single event or series of related events shall not exceed the amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
11.3 Nothing in these Terms shall operate to limit the Company's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.
12.1 The Company collects, processes, and stores personal data in accordance with its Privacy Policy. By registering an Account, Players consent to the collection and processing of their personal data as described in the Privacy Policy.
12.2 The Company may share Player data with third parties where required by law, by its licensing obligations, or for the purposes of identity verification, fraud prevention, or payment processing.
12.3 For full details of data handling practices, retention periods, and Player rights, please review the c9game Privacy Policy.
13.1 The Company reserves the right to suspend or terminate any Account at any time, with or without notice, where it has reason to believe that:
13.2 Players may request the closure of their own Account at any time by contacting live support. Prior to closure, any pending wagering requirements on Bonus Funds must be resolved.
13.3 Upon termination of an Account for cause, the Company reserves the right to withhold all or part of the Account Balance pending investigation. Verified real-money balances belonging to Accounts closed without cause will be returned to the Player via the payment method on file.
14.1 The Company may amend these Terms at any time by posting the updated version on the Platform. Where amendments are material, the Company will endeavour to notify Players via email or via a notification displayed upon next login.
14.2 The effective date of each version of these Terms is displayed at the top of this page. It is the Player's responsibility to review the Terms periodically and to check the effective date.
14.3 Continued use of the Platform following the publication of amended Terms constitutes the Player's acceptance of the amended Terms. If a Player does not accept the amended Terms, they must stop using the Platform and request Account closure.
15.1 Players who wish to raise a complaint regarding any aspect of the c9game Platform should first contact the Company's 24/7 live support team, providing full details of the matter in question including Account details, transaction references where applicable, and the nature of the dispute.
15.2 The Company will acknowledge all formal complaints within 24 hours and aims to provide a substantive response within five business days. Complex matters may require a longer investigation period, during which the Company will provide regular updates.
15.3 If a complaint cannot be resolved through the Company's internal process, the matter may be referred to the relevant dispute resolution body under the Company's licensing jurisdiction. Details of the applicable dispute resolution body are available from the Company on request.
15.4 Disputes relating to the outcome of any individual Game round must be raised within 14 days of the relevant Game round. Disputes raised outside this period will not be investigated.
16.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its gaming licence.
16.2 Subject to the dispute resolution provisions in Section 15, the parties agree to submit to the exclusive jurisdiction of the competent courts of the relevant licensing jurisdiction for the resolution of any dispute.
16.3 Nothing in this clause shall limit the Company's right to bring proceedings against a Player in any other jurisdiction where the Player resides or holds assets.
Questions about these Terms? Contact our 24/7 live support team from any page on the Platform. You can also review our Privacy Policy and Responsible Gaming pages for related policies.
You have read the rules — now experience Pakistan's premier gaming platform with cricket betting, live casino, and slots in PKR.
Create Your Account Responsible Gaming